Where do I get customer support help? Don't see a link on the website..

Discussion in 'General Discussion' started by Malakie, Nov 25, 2020.

  1. Malakie

    Malakie Avatar

    Messages:
    63
    Likes Received:
    81
    Trophy Points:
    8
    Gender:
    Male
    Location:
    Wisconsin USA
    How do I get customer support? Having two problems..

    First, I tried to transfer gold between one of my characters to a second one... When I log in with the second character, there was a mail waiting for that character.. I opened the mail, heard the ding of coin but the gold never actually shows up into the account of that character... Am I missing something?

    Second, after doing this, I am unable to use chat... I type something and it is like it is blocked from using the send or enter function after I type something.. Suggestions on that too?
     
  2. Browncoat Jayson

    Browncoat Jayson Legend of the Hearth

    Messages:
    6,306
    Likes Received:
    14,026
    Trophy Points:
    153
    You can email customer service at support@portalarium.com. You can find this from the home page by clicking About | FAQ.

    That said, both of your problems sound like client sync issues. Can you log out and log back in to see if the issues take care of themselves? If you are using Steam, do a file check to make sure there is not an error.
     
    Alley Oop likes this.
  3. Aldo

    Aldo Avatar

    Messages:
    2,276
    Likes Received:
    3,647
    Trophy Points:
    153
    Gender:
    Male
    Check the bank for that character. The contact info is at the very bottom of the home page. Scroll way down to the bottom of the page, there is a contact link there, though Browncoat Jayson has given you the link already.
     
  4. Malakie

    Malakie Avatar

    Messages:
    63
    Likes Received:
    81
    Trophy Points:
    8
    Gender:
    Male
    Location:
    Wisconsin USA

    Already tried that.. no change.. Going to have to go to a town to check the bank there as the portable bank shows nothing...
     
  5. Lazarus Long

    Lazarus Long Avatar

    Messages:
    823
    Likes Received:
    2,271
    Trophy Points:
    93
    Gender:
    Male
    Location:
    New Britannia
    Are you using a second character on 1 account or
    A 2nd character on a 2nd account?
     
  6. Malakie

    Malakie Avatar

    Messages:
    63
    Likes Received:
    81
    Trophy Points:
    8
    Gender:
    Male
    Location:
    Wisconsin USA
    Same account, second character
     
  7. FrostII

    FrostII Bug Hunter

    Messages:
    5,142
    Likes Received:
    10,051
    Trophy Points:
    153
    Gender:
    Male
    Location:
    Pacific Northwest
    Have you tried exiting the game and restarting ?
     
  8. Lazarus Long

    Lazarus Long Avatar

    Messages:
    823
    Likes Received:
    2,271
    Trophy Points:
    93
    Gender:
    Male
    Location:
    New Britannia
    All characters on a single acct share a bank.

    If you take 1,100,000 gold and send yourself 100,000 gold on your alt you'll wind up with

    1,100,000 Gold. Same as you started.

    SO your saying you sent gold to yourself and you came up SHORT?
    So that I understand you correctly.
     
  9. Malakie

    Malakie Avatar

    Messages:
    63
    Likes Received:
    81
    Trophy Points:
    8
    Gender:
    Male
    Location:
    Wisconsin USA
    Correct and prior to me doing this, my three characters all had DIFFERENT amounts of gold. Now after that transfer they all have the identical amount but the 20,000 gold I sent one of them from another one, disappeared. ( sent 20k from my main character to my guy I use to make things as he needs silver now.. and that 20k was about all I had left that I could spare)
     
  10. Xee

    Xee Bug Hunter

    Messages:
    1,582
    Likes Received:
    2,161
    Trophy Points:
    113
    I will test to see if there could be a bug. But I can tell you the system they have is pretty solid with item transfers that I have not ever seen stuff at least inventory vanish with out it being player issue with misplace or require a relog.
    will up date my findings in a few min.
     
  11. Margaritte

    Margaritte Avatar

    Messages:
    577
    Likes Received:
    2,154
    Trophy Points:
    75
    Gender:
    Female
    Location:
    California