Expired Homes Thumbnail Image Issue

We made significant efforts to let all our backers know that all homes were expiring on July 27th. On January 28, 2016 we published the Final Wipe and Lot Selection post that announced the expiration of all homes from the pledges that would occur on July 27, 2016 [Original post stated August 1, 2016 as the expiration of all homes. That date was edited on May 13, 2016 to state that home expirations would occur on July 27, 2016].

Since then, we announced the home expirations in nearly every weekly update, and had a permanent post about it at the top of our website. Upon the expiration of all homes on July 27, 2016, we removed all references to those homes from the pledge descriptions on the pledge store, including an explanation of these expirations on the Pledge Information page linked to from the pledge store.

However, since the thumbnail used to link to the actual reward descriptions of a pledge still showed an image of the home that was expired, some backers felt this meant the home was still included in the pledge rewards, even though it was not listed in the pledge reward description. We acknowledge this possible confusion and we changed those thumbnails today at 3:00 pm CDT to eliminate any future such confusion.

Therefore, due to this confusion, we will gift that singular home that was visible on the thumbnail to anyone that purchased an affected pledge prior to the removal of those thumbnails at 3:00 pm CDT August 12, 2016. The affected pledges that displayed a home included:

• Edelmann
• Knight Marshal
• Lord Marshal
• Duke
• Lord of the Manor 2

Please submit a request ticket to customer service at support@portalarium.com and we will process these requests within 30 to 90 days from receipt of your customer service request. If you have already submitted a customer service request regarding this matter then we will process it within the same 30 to 90 day time frame.

The only thumbnail that still displays the expired homes is the Lord of the Manor 2 pledge. We are still working to change that thumbnail, and until it is changed we will continue to gift the Lord of the Manor homes displayed to anyone that purchases the Lord of the Manor 2 pledge.

We apologize for the confusion and distress this matter may have caused some of you, and hope this resolves the matter. If this matter has not been resolved to your satisfaction, please report your concerns to Customer Service at support@portalarium.com

Appreciatively,
Dallas
COO/Founder, Portalarium

 

Because I couldn't find this answer with 100% certainty.... Ok we know the houses no longer come. What about the specific basements that used to come with the houses / pledge tiers?

 

Basements expired with houses.

 

Thanks I wanted to be absolutely clear on that!