I made a minimum $ purchase and still cannot use the public forums.

Discussion in 'New Player Welcome' started by Rear Admiral, Apr 7, 2019.

  1. Rear Admiral

    Rear Admiral Avatar

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    I made a purchase (5 days ago now) for the game thru the shroudoftheavatar.com website yet I still do not have posting privileges for the main forums.

    HALP!


    RA
     
  2. Jaesun

    Jaesun Avatar

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    @tphilipp is this something you can help with?
     
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  3. Lace

    Lace Avatar

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    Oh man sorry to hear this hopefully someone can take a look .. not sure who this falls to.

    @Chris ??
     
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  4. Browncoat Jayson

    Browncoat Jayson Legend of the Hearth

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    @Rear Admiral, unfortunately there isn't anyone on the forum that can help you. You need to send an email to support@portalarium.com and a Dev can look into your account. Hope everything is fixed soon.
     
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  5. Shift

    Shift Avatar

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    My advice is to also send Atos an In game Mail. Port has been without a CS person for ages. Idk if the person they hired caught up with the support tickets so you might not get a timely reply anytime soon.

    @DarkStarr @Chris
     
  6. Jaesun

    Jaesun Avatar

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    Um they have had a new CS person for a few months. Did you not know that?

    Her name is Anna. :)
     
  7. Rear Admiral

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    My bad, seems it's only here that I can post lol.
     
    Last edited: May 3, 2019
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  8. Tazar

    Tazar Bug Brigade - Bug Hunter

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    Great news! Just curious if you know what the issue and solution was so that we might be able to better help others if anyone else runs into this problem. If you have info (that's not personal or privacy issue related), please share.
     
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  9. Rear Admiral

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    Sorry Tazar, it would seem it's only here that I can post =/. Chris forwarded this issue to the team. My subscription, which I was using to access the forums, renews today.....