I don't think those things are exactly the same either, but I don't see what difference it makes in terms of how people feel about whatever sort of progress they may have lost. It's as normal as something can possibly be for someone to be upset about losing something that they invested significant time in. It doesn't mean that they are necessarily some sort of joyless grindbot that doesn't grasp the concept of fun. Whether or not all of this is a big deal is completely subjective. It's a big deal to anyone who it's a big deal to, and it doesn't cease to be a big deal because someone else says it's not, regardless of whether or not there have been even bigger disasters at some point in the history of gaming. With regard to games vs. services, MMORPGs are absolutely a kind of service. When customers buy things in online game shops, there is an implicit understanding that the thing they are buying will exist for the foreseeable future in whatever online space that it is supposed to exist in. I wasn't personally affected by any of this, and I'm not here to try to be negative or lay blame, but I find the conversation amongst players about this to be a little bit crazy. If people are still enjoying the game and want to keep chugging along, great. That being said, it shouldn't be hard at all to understand anyone that isn't in that boat. This isn't a normal thing.