UPDATED: Customer Support and Shipping updates

Discussion in 'Announcements' started by Chris, Feb 6, 2019.

  1. Bayard

    Bayard Avatar

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    Received two boxes today which completes my orders. Thank you to Portalarium staff for continuing to ship boxes and imagine how good it will feel when you ship that last box!
     
  2. UnionJill

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    I finally got my box. I was missing some items, but at this point...I got the box and lesson learned
     
  3. unicornslady

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    Stamps.com tracking report said that my package was delivered yesterday, but the mail came and there wasn't a box. So I wrote Support and Chris to let them know that the mail carrier must of mis-delivered it.

    Well, my son stepped out the door a few mins. ago to go to work and there it was! (It wasn't there this morning at 7am) YEA!!!
    Either USPS delivers on Sunday or the person it got mis-delivered to came by and dropped it off. The tape sealing the shipping box was intact and everything seems to be there. I've written Support & Chris again to let them know it arrived.

    And now I'm going off to merrily translate some runes before falling asleep. (I'm a day sleeper & I'm up far too late) :D

    Thank you Chris and the rest of the crew for getting my box of neeto-keeno stuff to me!!! HUG!!!
     
  4. Bowen Bloodgood

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    You'd be amazed as how many 'misdeliveries' are really close by. :) It's usually left with a neighbor (ie in the wrong box) or somewhere you didn't expect it (such as a side door).. Sounds like a neighbor got it and left it for you.
     
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  5. unicornslady

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    Yes, that some kind soul dropped it off is my best guess too. Usually I'm the one delivering someone's mis-delivered mail to them. I've even gotten mail from clear across town! Over 35 years of other folk's mail turning up in my mailbox (usually over three per month), but hardly ever has a package of mine gone astray (I can think of two) or I would of warned Chris and sent him money to make the package a registered package. I've never had a registered package go missing.

    Although it just might of been the USPS. I briefly did a search after I got my package and found out that USPS does do priority express mail on Sundays for some cities. I just didn't expect Denver to count as a big enough city for such a thing. :rolleyes:
     
  6. Kirthag

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    this is my concern right now.... I've been traveling since January, and finally have a trustworth address (which I updated to my account as soon as I got it).... so.... I just wait?
     
  7. Deremon

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    Still waiting my box, no email so far :(
    I'm waiting for August 16 "deadline" as DarkStarr said, but I doubt something will happen
     
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  8. HoustonDragon

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    I'd recommend emailing to Chris Spears directly at cspears@portalarium.com with your account info and updated shipping address.
     
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  9. evillego6

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    Chris said on a recent stream (last week) that not all physical rewards from high level backers have been sent and they are waiting for Richard to sign things and ship those items back to Portalarium so they get those out.
     
    Last edited: Aug 12, 2019
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  10. Kirthag

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    and done... thank you.


    *next day edit*
    Got a direct reply from Chris, and will be discussing with him directly.
    Thank you for your assistance.
     
    Last edited: Aug 21, 2019 at 1:54 PM
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  11. Karrolanth

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    Still no box, still no emails regarding shipping. My address info has always been correct on their system, this was confirmed by support almost a year ago (when my package was originally meant to be sent out, apparently).

    August 16th came and went a week ago, so I think they've had enough time! Emailed both support and Chris this morning to see if I can get any more info. It would be nice to receive my stuff at some point.
     
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