UPDATED: Customer Support and Shipping updates

Discussion in 'Announcements' started by Chris, Feb 6, 2019.

  1. ThunderCloud

    ThunderCloud Avatar

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    @DarkStarr Does this mean I need to send a mail now to support@portalarium.com to confirm the address (instead of relying on the shipping address in account page) if there is still no notification received, or I shall wait till 16 August?

    Thanks a lot.
     
  2. DarkStarr

    DarkStarr Executive Producer Moderator SOTA Developer

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    Yes please.
     
  3. Sean Silverfoot

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    :rolleyes:
     
  4. Fungus44

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    Brilliant update, thank you even though no email yet for my main account I'll hold off until 16th, cheers @DarkStarr you've made me smile! :)
     
  5. Blackghost

    Blackghost Avatar

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    Why It's so hard to get any kind of informations concerning the publisher. @DarkStarr
    In 9 months all we had was mostly nothing. Do you mind to give us more * meat *.
     
  6. Cypher Black

    Cypher Black Avatar

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    Question: If my boxes have been shipped, shouldn't my "International Shipping" add-on show as "Claimed in Game"?

    Cypher Black
     
  7. Lained

    Lained Avatar

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    I received my box long ago and still not marked as claimed so it's not an indicator of being shipped.
     
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  8. Paladin Michael

    Paladin Michael Avatar

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    Confirmed. There's no automatism ...
     
  9. Bowen Bloodgood

    Bowen Bloodgood Avatar

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    Well.. got my box today.. I can no longer claim to be among the still waiting.
     
  10. Luca Xante

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    I have gotten notification from Lemonade Couture about incoming package. Looks like I am finally getting the box :)
     
    Last edited: Jul 23, 2019
  11. Alley Oop

    Alley Oop Bug Brigade – Bug Hunter

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    claimed in game is for things that arrive in your rewards box
     
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  12. HoustonDragon

    HoustonDragon Avatar

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    FYI, I got an email update and reach out from Chris Spears recently regarding the issue, and he has been responsive to folks who have sent their information directly. His email is cspears@portalarium.com if you are still waiting for your physical rewards.

    The book is something that's up in the air, but some progress at least.
     
  13. Birko

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    Greetings,

    A happy Birko here.

    Package arrived yesterday in Sydney, Australia.
    Thanks to Paladin Michael, Portalariums, and to all others involved in resolving this delay.
    Your group effort is really appreciated.

    It's time to revert my sig from black feather to yellow, and get back into making maps :)

    Thank You !

    - Birko
     
  14. Cormac MacArt

    Cormac MacArt Avatar

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    Well Miracles do occur got the stamps .com email .
    So IF and its a really big one .... My box arrives not holding my breath as the tracking number still says waiting for item on both stamps and USPS websites " Pre-Shipment Pre-Shipment Info Sent to USPS, USPS Awaiting Item" .
    I guess my throwing tantrums and having fits will have to stop . Considering that the rewards are the only thing I will get for backing the game . Game play is not worth the time as its pretty much unplayable . BTW Richy I still remember you from the SCA days at Sunday practices at Waterloo park on Red River across from the Brick Oven . But that was way back long ago an far away ....
    .
     
  15. Elwyn

    Elwyn Avatar

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    So I found out that in the box I got, my map wasn't signed. I'm cool with that, since SotaCon isn't far away (both in time and space) and I can get it signed better. But I also didn't get the paper lot deed for my Edelmann village lot, and I'm not sure whether I should have or not. I know I had it to Edelmann level before the Dec 2015 expiration that got me the box in the first place, but I'm not sure if I was supposed to get the paper deed too. I'm only wondering because my map wasn't signed.

    Was there a period of time when you could get the box from a benefactor (not royal) pledge, but not get the paper deed? If there was an expiration date between August and December, I could try to check my records. In case it matters, my box had a "B" sticker on it.
     
  16. Lained

    Lained Avatar

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    @Elwyn Signed cloth map and signed deeds expired on 31 August 2015.
     
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  17. majoria70

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    Hmm and why is the game unplayable for you? Have you tried lately?
     
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  18. ThunderCloud

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    I just got the notification about the shipping.

    Thanks Portalariums, Chris, Darkstarr, Paladin Michael! :)
     
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  19. Cormac MacArt

    Cormac MacArt Avatar

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    Yes I actually logged in on my nieces account I paid for 5 years ago she plays once in a blue moon . Mostly its the stupidity of the combat system " have played Eve Online since it was n beta so complex systems are OK " just this ones more hassle than useful . USPS says the box arrives Monday . If it has the correct items then maybe I will shut up and waste money on a game that's worthwhile .
     
  20. majoria70

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    Awe I see. Yes it does take some getting used to. Let me know if I can help anytime. I am Majoria in the game.
     
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