Collector's Boxes Shipping & Arriving!

Discussion in 'Announcements' started by DarkStarr, Aug 27, 2018.

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  1. Sol Stormlin

    Sol Stormlin Avatar

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    Still have not received my box. I have updated my address a million times. What is going on?
     
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  2. Luca Xante

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    No e-Mail, no box...

    Edit: email sent to support Sep 23th
     
    Last edited: Sep 23, 2018
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  3. Ellrynn

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    The same here....
     
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  4. Rhiannon

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  5. Sol Stormlin

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    I like your banner there Rhiannon :) Hopefully they get this sorted out. I'm going to give it another month before I email them directly about this. I think it'll work out in the end but not sure what else to do other than update the address every single day until I get it, which is absolutely insane.
     
  6. Sindariya

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    They said you should contact them before oct 19th, when you didn't recieved your box till sep 21st. So you are in the first in the next batch they send.
     
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  7. Rhiannon

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    Thanks on the banner comment. We have an amazing artist in our guild @Almar who has done a ton of work for us including many of our signatures. As for the address on your account, it appears to become unverified if you buy something in the store using a debit/credit card. In Starr's post, he talks about the timing on when things are getting straightened out.
     
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  8. Arcanoxer

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    No mail, no Box...
    I still don't get why Portalarium is waiting so long (Q4 with luck) untill they ship the missing boxes to the backers.
    They obvious messed it up, especially the Un-Confirmed shipping address stuff.
     
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  9. Verit

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    No email, no box.

    I am going to start emailing support today.
    I am going to document everything in case they do not send my boxes and try to blame it on me not communicating with them.
     
  10. brofae

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    Sure that goes without saying. The content is different as the value of the pledge (talking about a $200 gap). There are not that much editions with signed cloth map out there and they have to put them inside the boxes so they know these boxes. Just to add an additional info or better an alternate sticker is no witchcraft. Just to give an example from an old school RPG and a new release to make it clear:

    https://www.mobygames.com/game/dragonflight/cover-art/gameCoverId,281906/
    https://www.mobygames.com/game/dragonflight/cover-art/gameCoverId,128970/
    https://support.ubi.com/en-GB/Faqs/000031636/Content-of-Assassin-s-Creed-Origins-Editions

    If you go the packing slip way, than you could dispense with all (collectors box) stickers, because the version is mentioned in the slip. Very hard to understand.
     
  11. Crusader of Sacrifice

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    I just wanted to let you know I received my package. It looks great! Thank you very much and keep up the good work!
     
  12. Rada Torment

    Rada Torment Community Ambassador (ES)

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    Box arrived from Germany. It looks good!

    Want to thank @Kara Brae for helping me to get this, now finally we can say.. sota exists physically! :D
     
    Last edited: Sep 22, 2018
  13. Terrence Phillip

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    I ve got an email confirming shipment 1 month ago, but still haven t received anything. My address is good also. Will send an email to support.
     
  14. Karrolanth

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    Thank you, Rufus - I couldn't remember if I was supposed to get a map and a book! :) (Bought my pledge in 2014.)


    I will - I still haven't received anything, and I've been checking the mailbox and the doorstep daily for the past week or two. Time to check up on things.

    [edit] I noticed some people have mentioned getting email notifications, so I trawled through my 'junk' and 'deleted' folders in case I'd missed something, but nothing there either.
     
  15. Floofykins

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    i received an email from a french group saying my rewards have been posted but that was over a month ago now, i emailed suport only to find theres no tracking numbers in place on the boxes, so if they get swalloed by the postal system they are simply gone, nice going guys o_O
     
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  16. AllGamer

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  17. Serafina

    Serafina Portalarian

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    If you received the email saying your box had been shipped, make sure that the address you have confirmed on your account page is accurate. If it isn't, please email support@portalarium.com to let us know as your box may have been or will be sent to our office as a Return to Sender. If your address is accurate, please sit tight and wait a bit longer.
     
  18. Lord-Galiwyn

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    I recieved my Boxes on the same day as promised..This was 2 weeks ago..One opened to verify contents. the other still shrink wrapped
     
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  19. jutman

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    Haven't received any email.... or box =[
    In the mean time...... there is always bourbon to fill that SOTA box void in my life.
     
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  20. High Baron O`Sullivan

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    is everything.
    Still no e-mail, still no package.
     
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