Greetings Avatars, As of three weeks ago almost 4000 Collector’s Boxes shipped out to eligible backers (Explorer level and above) who supported us during the initial Kickstarter campaign or through our website prior to January 4, 2016! The good news is that these have been arriving as planned! The not so good news is about 700+ of you have yet to receive your boxes. We expect all of these initial 4000 boxes, or what we have been calling internally, Phase 1, to arrive no later than September 21, 2018. There are several reasons for these remaining 700+ boxes not yet being shipped. Please review the following to make sure none of them apply to you BEFORE contacting us about your missing box: Shipping Address Not Confirmed By User: The shipping address provided was not confirmed by the user. This was an extra step that all users had to take after entering a shipping address. Several users missed this step because it was not communicated as well as it could have been. Shipping Address Unable To Be Confirmed: Some addresses when entered by users were unable to be confirmed by the system. There was a message to the user about this but some users simply ignored this message or clicked past it. If you are using Microsoft Edge, please try to confirm your address using a different browser, as we have been having issues with forms on our website not submitting on MS Edge. Shipping Addresses Getting “Un-Confirmed”: The system is sometimes causing user addresses to become “un-confirmed” when a purchase is made or some other account change occurs. This sends users to issue 1 identified above. Shipping Address Not Provided: Some users never provided a shipping address at all. Shipping Address Incomplete: Some users provided an address and the address was marked confirmed but it was incomplete (missing apartment number for example). International Shipping Payment Not Provided: Some users never provided international shipping payment for addresses outside the United States. Cutoff Dates Missed: We provided a cutoff date where a shipping address and international shipping payment needed to be provided. If you missed that date your Collector’s Box may not have been in the Phase 1 Shipment. If you have met all of the above requirements (address confirmation, shipping payment) and you still do not have your box by September 21, 2018 then please contact firstname.lastname@example.org before October 19, 2018 and we will do our best to get you your Collector’s Box in our Phase 2 shipment which we hope to begin shipping in Q4 of 2018. Please note we cannot guarantee fulfillment to anyone who does not meet the above requirements (address confirmation, shipping payment) before October 19, 2018 or contacts us after that date. Printed Book: As many of you have noted at the Patron (and above) pledge level one of the rewards is a printed version of the prequel novel “Blade of the Avatar” (aka “Sword of Midras”). Our original plan was to get copies of the book from the book publisher for distribution but we could not work out an equitable deal with them and we were not happy with how they laid out the illustrations in the book. Instead of using the beautiful Denis Loubet illustrations at the beginning of each chapter (as they were designed), they instead put them all lumped together at the beginning of each section of the book. So we have chosen to print the book ourselves and ship them to you directly. This will take some extra time and we will provide an update as soon as we have more information.