Physical Goods Shipping Phase 2 - Check your Shipping Address by Nov 2!

Discussion in 'Announcements' started by Serafina, Oct 18, 2018.

  1. Serafina

    Serafina Portalarian Moderator SOTA Developer

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    We would like to thank you for your continued patience with getting Physical Rewards out to you.

    As you may already know, we had issues with the address verification system unconfirming addresses. We have removed the bugged system.

    If you are due physical goods with your pledge but haven't gotten them yet, we plan to ship them out to you with Phase 2, which is scheduled for later in Q4.

    WHAT YOU NEED TO DO NOW:

    1. Make sure your Shipping Address is filled out on the Account page under Edit Profile

    2. Check the box below it that reads, “Ship my physical rewards to this address! (This box must be checked for physical rewards to be shipped.)"[​IMG]
    3. Click the “Update Profile” button at the bottom of the page.
      [​IMG]

    If your address was confirmed before this change, the checkbox should be checked already, but please make sure it’s checked and you click Update Profile to be safe.

    For shipping addresses outside the United States, you must have International Shipping listed under your Add-Ons tab on your Account page. If you do not have it listed, you can purchase International Shipping in the Game Services store.

    The deadline for checking the checkbox and purchasing International Shipping on your account (if applicable) is November 2, 2018.

    Please note we cannot discuss account specifics on the forums, so if you have any questions about your account, please email support@portalarium.com.

    Thank you again for your continued patience and support!
     
  2. Bom

    Bom Avatar

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    @Serafina My address was confirmed long ago, was never unconfirmed (I just checked) and I never received my physical rewards. So, apparently there is another problem shipping out physical goods even to those that did confirm and have not had their address unconfirmed due to the bug.
     
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  3. Serafina

    Serafina Portalarian Moderator SOTA Developer

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  4. Luca Xante

    Luca Xante Avatar

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    I had aswell
     
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  5. Birko

    Birko Avatar

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  6. Lord Trady of Blix

    Lord Trady of Blix Avatar

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    Still haven't gotten my map from the R54 livestream awards. Not sure if those got shipped separately from this or what. I did get an email a month ago you might send them out soon but nothing
     
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  7. High Baron O`Sullivan

    High Baron O`Sullivan Avatar

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    Still have not received my Lord Level kickstarter rewards.
     
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  8. Mishikal

    Mishikal Avatar

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  9. unicornslady

    unicornslady Avatar

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  10. liz_the_wiz

    liz_the_wiz Bug Brigade - Bug Hunter

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    I think its hard to be patient, when I could have gotten a box off amazon before the one which was already due..
     
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  11. Bom

    Bom Avatar

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    As a founding supporter of the game, I still have not received my boxed game reward yet either, so I just bought one on Amazon for $19 and it's due to be delivered today.

    It is pretty sad.
     
    Last edited: Nov 25, 2018
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  12. High Baron O`Sullivan

    High Baron O`Sullivan Avatar

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    Fingers crossed.
     
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  13. liz_the_wiz

    liz_the_wiz Bug Brigade - Bug Hunter

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    incredibly, considering they knew how many signed original ones they needed, so why is it we can get it from amazon quicker? (as I had checked my mail address but due to bug in website it decided not so never sent me it first time round - wasnt even my fault!)
     
  14. Verit

    Verit Avatar

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    This situation is really sad.
    Portalarium what are you doing?!
     
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  15. Verit

    Verit Avatar

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    @Serafina can we please have an update on the status of these fabled phase 2 boxes ?
     
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  16. Bowen Bloodgood

    Bowen Bloodgood Avatar

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    Well, as a guy who operates on the shipping side of things I can surely attest that 'stuff happens' beyond our control and you take the flak from unhappy customers who have no idea what's going on. It's not a great spot to be in.

    Not having the physical goods doesn't keep me from playing the game, so I am content that Portalarium is doing their best and my new desk clutter will arrive eventually. :)
     
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  17. Mishikal

    Mishikal Avatar

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  18. Floofykins

    Floofykins Avatar

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    soooo.... anymore news on these yet?
     
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  19. Mishikal

    Mishikal Avatar

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    Subscribe to the stand-up corner thread. It was noted again in today's standup posting.
     
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  20. Arcanoxer

    Arcanoxer Avatar

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    You mean that piece of information?
    Over time, the thread became more worrisome than helpful.
     
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