We would like to thank you for your continued patience with getting Physical Rewards out to you. As you may already know, we had issues with the address verification system unconfirming addresses. We have removed the bugged system. If you are due physical goods with your pledge but haven't gotten them yet, we plan to ship them out to you with Phase 2, which is scheduled for later in Q4. WHAT YOU NEED TO DO NOW: Make sure your Shipping Address is filled out on the Account page under Edit Profile Check the box below it that reads, “Ship my physical rewards to this address! (This box must be checked for physical rewards to be shipped.)" Click the “Update Profile” button at the bottom of the page. If your address was confirmed before this change, the checkbox should be checked already, but please make sure it’s checked and you click Update Profile to be safe. For shipping addresses outside the United States, you must have International Shipping listed under your Add-Ons tab on your Account page. If you do not have it listed, you can purchase International Shipping in the Game Services store. The deadline for checking the checkbox and purchasing International Shipping on your account (if applicable) is November 2, 2018. Please note we cannot discuss account specifics on the forums, so if you have any questions about your account, please email firstname.lastname@example.org. Thank you again for your continued patience and support!