Hello SotA team. I purchased a holdfast on 07-12-2015 with the promise of having a fully customized town. I paid in full, immediately completed the "town details" online form and carefully submitted it in a timely manner. I updated the information throughout the process, whenever requested, and ultimately chose a static model, since I felt it most closely fit the initial vision sold to me by Portalarium. I have waited for a "personal design session", which seems to have never materialized. I am now approaching my third anniversary of being a PoT owner and sadly, have seen no progress with my holdfast. I have been very patient and understanding, but have the sense that this is not a priority for Portalarium and therefore, may never happen. I have contacted developers in the past regarding the same and was advised to consider a dynamic model and decorate the town myself -- of course, this model requires me to purchase more items. It also does not allow me to shape the town as originally envisioned. I really feel that waiting nearly three years for a town design is excessive. While I have been happy to see improvement in so many areas of the game, I am very disappointed with Portalarium's ability to deliver on our PoT purchases. We need a clear timeline for deliverables, with accountability. This is not how early, loyal supporters should be treated.